When it comes to real estate, disputes and grievances can arise between buyers and developers. The Real Estate Regulatory Authority (RERA) was established to protect buyers' interests and maintain transparency in the industry. In this article, we will understand the process of seeking solutions for real estate issues through RERA complaints.

What is a RERA Complaint?

A RERA complaint is a legal action taken by a homebuyer against a developer or builder. This complaint is made when there are issues related to the developer's failure to comply with the RERA Act or other concerns regarding the property purchase.

Complaints against builders can be brought to the state authority under RERA, with a commitment to resolving issues promptly. Appeals can be made to the Appellate Tribunal, ensuring cases are addressed within 60 days.

Navigating the RERA Complaint Process: A Step-by-Step Guide

Below are simple steps that one can follow to register a complaint with the RERA website.

Step 1 - Understand Your Rights and Responsibilities

Before filing a complaint with RERA, you must familiarise yourself with the rights and responsibilities granted to homebuyers. RERA-approved projects ensure that developers adhere to guidelines, including timely delivery, quality construction, and transparent dealings. Being aware of your rights will help you present a strong case.

Step 2 - Gather Relevant Documents and Evidence

Collect all the necessary documents to support your complaint related to your real estate transaction. This may include the RERA registration number, sale agreement, payment receipts, correspondence with the developer, and any other relevant paperwork. Additionally, gather evidence such as photographs, videos, or any written communication supporting your claim.

Step 3 - Contact the Developer and RERA Authorities

Before initiating a formal complaint, it is advisable to contact the developer and attempt to resolve the issue amicably. Share your concerns and expectations, providing them with an opportunity to address the matter. If the developer fails to respond or resolve the issue satisfactorily, proceed to approach the RERA authorities.

Step 4 - File a Complaint with RERA

To file a complaint, visit the official RERA website of your state and locate the complaint registration section. Fill out the requested information accurately and provide all the supporting documents and evidence. Ensure that your complaint clearly outlines the problem faced, the relief sought, and any specific violations of RERA rules.

Step 5 - RERA Investigation and Resolution

Upon receiving your complaint, RERA authorities will review the case, and real estate company, and conduct an investigation, which may involve the real estate agent as well. Then, they may call for hearings, summon the developer for clarifications, and assess the evidence presented. RERA aims to resolve complaints within a specified timeframe, typically within 60 days.

What are the benefits of RERA for homebuyers?

Here are the major benefits of RERA for homebuyers:

Standardized Carpet Area: RERA standardizes the calculation of the carpet area, ensuring consistency in how builders determine property prices.
Reduced Risk of Builder's Insolvency/Bankruptcy: RERA mandates that 70% of funds collected for a project be deposited in a designated account, reducing the risk of fund diversion.
Right of the Buyer During False Promises: Buyers have the right to withdraw from a project if developers fail to fulfil commitments, with entitlement to a full refund and compensation.
Right of the Buyer in Case of Construction Defects: Developers must rectify structural defects within 30 days at no extra cost within five years from possession. Otherwise, buyers can claim compensation.
Right of the Buyer in Case of Title Defect: Buyers can claim compensation at any time if they discover a title defect in the property after possession.
Right to Information About the Property: Buyers have the right to detailed information about the residential project, including building layout, execution plan, completion stages, and status.

The Final Word

Finding yourself in a real estate dispute can be overwhelming, but RERA offers a systematic approach to seeking a solution. You can effectively navigate the RERA system and real estate marketing by understanding your rights, gathering relevant documentation about the real estate property, and following the step-by-step complaint process. Remember to communicate clearly with the developer and approach RERA as a last resort.

Frequently Asked Questions

1. What if the developer fails to comply with RERA's decision?

Ans: If the developer fails to comply with RERA's decision, you can approach the appropriate appellate authority or consider legal options to enforce the order.

2. Are there any fees associated with filing a complaint with RERA

Ans: Yes, there may be nominal fees associated with filing a complaint. However, the fee structure varies from state to state, so you should check the official RERA website for the applicable fees in your jurisdiction.

Seeking Redressal for Real Estate Issues: Understanding RERA Complaints

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